Shipping policy
Aura Stitch Co. aims to make delivery straightforward and predictable, from the moment an order is submitted through its arrival at the customer's address.
1. Shipping Charges
Our standard shipping structure is:
- Orders of $10.00 or more: Free shipping
- Orders below $10.00: $5.99 shipping charge
The applicable shipping charge should be displayed during the purchasing process.
2. Order Processing
As a proposed operational standard, orders will generally be processed within 1–3 business days after successful payment and order acceptance.
Processing time refers to the period needed to prepare an order for shipment. It does not necessarily represent the time the package spends in transit.
Processing may take longer during:
- Holidays;
- Promotional events;
- Unusually high order volumes;
- Inventory reconciliation;
- Severe weather;
- Carrier disruptions; or
- Other circumstances beyond reasonable operational control.
3. Estimated Transit Time
As a proposed general estimate, standard shipments may take approximately 3–7 business days in transit after processing.
Transit times are estimates rather than guaranteed delivery dates.
The actual arrival date may depend on destination, carrier operations, weather, seasonal demand, and other transportation conditions.
4. Shipping Destinations
Orders are shipped to the address supplied during checkout, subject to the destinations and services available at the time of purchase.
Customers are responsible for providing a complete and accurate shipping address.
5. Address Changes
If you discover an address error, contact us immediately at:
We will make reasonable efforts to assist before fulfillment, but an address change cannot be guaranteed once the order has entered fulfillment or shipment.
6. Tracking
When tracking information is available from the applicable carrier or fulfillment system, it may be provided to the customer.
Tracking information may take some time to become active after a shipping label is created.
7. Delivery Delays
Aura Stitch Co. is not responsible for delays caused by circumstances outside its reasonable control, including:
- Severe weather;
- Natural disasters;
- Carrier interruptions;
- Transportation disruptions;
- Government restrictions;
- Address problems;
- Labor disruptions;
- Seasonal shipping congestion; or
- Other extraordinary events.
We will nevertheless make reasonable efforts to assist customers when a shipment appears significantly delayed.
8. Damaged Packages
If a package arrives visibly damaged, customers should photograph the outer packaging and merchandise before disposing of the packaging where practical.
Please contact [email protected] promptly and preferably within 7 calendar days of delivery.
Include the order information and photographs so that the issue can be evaluated.
9. Missing or Incorrect Items
If your package arrives but contains an incorrect item or appears to be missing an item, contact us promptly.
Please provide:
- Order number;
- Description of the missing or incorrect merchandise;
- Photographs where useful; and
- Any other relevant information.
We will review the order and determine the appropriate resolution.
10. Returned Shipments
Packages returned to us because of an incorrect or incomplete address, repeated delivery failure, refusal of delivery, or similar customer-related circumstance may require additional shipping arrangements before reshipment.
11. Shipping and Refund Relationship
Shipping charges may be treated differently depending on the reason for the return.
Where an item is defective, damaged, incorrectly supplied, or otherwise subject to a fulfillment problem attributable to Aura Stitch Co., we will evaluate the appropriate remedy under the Return and Refund Policy and applicable law.