Refund policy
At Aura Stitch Co., we want every purchase to arrive ready to become part of your everyday dining space. Whether you have selected a coordinated set of placemats, a collection of decorative coasters, or a practical utensil holder, we understand that appearance, condition, size, and functionality all matter. This Return and Refund Policy explains when merchandise may be returned, how return requests should be submitted, and how refunds are handled.
Aura Stitch Co. is operated by RG PAINTING ENTERPRISE, LLC, with its business and return address at 111 Redonda Way, St. Augustine, FL 32092.
1. Our Return Commitment
Subject to the requirements and exclusions described below, we offer a 30-day return period for eligible merchandise.
The 30-day period begins on the date the order is shown as delivered by the applicable shipping carrier.
A return may be considered when the merchandise is:
- Unused and in substantially original condition;
- Clean and free from stains, food residue, odors, or other contamination;
- Not washed, altered, repaired, modified, or damaged after delivery;
- Returned with original packaging where reasonably available;
- Accompanied by reasonable proof of purchase; and
- Otherwise suitable for resale.
This 30-day period is a store policy and does not eliminate or restrict any consumer rights that cannot lawfully be waived or limited under applicable law.
2. Product-Specific Return Requirements
Because Aura Stitch Co. sells products intended for dining areas and household organization, returned products must be handled with particular attention to cleanliness.
Placemats
Placemats should be returned clean, unused, and free from food particles, stains, grease, liquid damage, smoke odors, pet-related contamination, or other conditions that could make the item unsuitable for resale.
Coasters
Coasters should be returned unused and free from beverage stains, moisture damage, residue, discoloration, or signs of extended use.
Utensil Holders
Utensil holders should be returned empty, clean, dry, and free from food residue, grease, stains, odors, or other contamination.
If an item has been materially used or contaminated after delivery, Aura Stitch Co. may decline the return to protect product quality and hygiene.
3. Damaged, Defective, or Incorrect Merchandise
We understand that an occasional problem can occur during fulfillment or transportation.
If you receive an item that is:
- Damaged in transit;
- Defective upon arrival;
- Visibly different from the product ordered;
- Missing from the shipment; or
- Incorrectly fulfilled,
please contact us as soon as reasonably possible and, preferably, within 7 calendar days after delivery.
Please include:
- Your name;
- Order number or other purchase information;
- A description of the problem;
- Photographs showing the merchandise and packaging when damage is involved; and
- Any other information reasonably necessary to investigate the issue.
Photographs are especially helpful when a package arrives crushed, torn, stained, broken, or otherwise visibly damaged.
Depending on the circumstances, Aura Stitch Co. may offer a replacement, replacement component where appropriate, refund, return authorization, or another appropriate resolution.
4. Change-of-Mind Returns
If you simply decide that a product is not suitable for your needs, the item may qualify for a return under the 30-day policy if it remains unused, clean, and resalable.
Unless the merchandise was defective, damaged, incorrectly supplied, or otherwise subject to a problem attributable to Aura Stitch Co., the customer may be responsible for the cost of return shipping.
Original shipping charges, if separately charged, may be non-refundable except where otherwise required by applicable law.
5. Items That May Not Qualify for Return
A return may be refused or a refund reduced when merchandise has been:
- Used extensively;
- Washed or chemically treated;
- Stained or contaminated;
- Damaged through improper handling;
- Modified or altered;
- Returned without sufficient information to identify the order;
- Damaged after delivery through customer misuse; or
- Returned outside the applicable return period without an applicable exception.
This policy is intended to protect customers from receiving previously used or contaminated household products.
6. How to Request a Return
To request a return, contact:
Email: [email protected]
Contact: MARCUS BRAXTON PERVIS GILL
Please use the subject line “Return Request – [Order Number]” when possible.
Do not automatically ship merchandise back before receiving return instructions. Unauthorized returns may experience delays in processing.
7. Return Inspection
Once returned merchandise reaches the designated return address, it may be inspected to confirm its condition and eligibility.
Inspection may include checking:
- Product condition;
- Cleanliness;
- Signs of use;
- Damage;
- Completeness;
- Packaging; and
- Whether the returned merchandise corresponds to the original order.
A return approval is not necessarily final until the returned product has been received and evaluated.
8. Refunds
When a return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Depending on the payment provider or financial institution, the refund may require additional time to appear in the customer's account after Aura Stitch Co. processes it.
As a proposed operational standard, approved refunds will generally be processed within 5–10 business days after return approval.
Aura Stitch Co. does not control the processing time imposed by banks, card issuers, digital-wallet providers, or other payment institutions.
9. Partial Refunds
A partial refund may be considered where permitted if an item has minor issues that do not justify a complete refund but materially affect the value of the merchandise.
No partial refund is guaranteed.
10. Exchanges
If a customer wishes to exchange an eligible product, the request should be submitted through the contact information above.
Exchanges are subject to inventory availability. If the requested replacement is unavailable, Aura Stitch Co. may instead provide another appropriate resolution, such as a refund for the eligible merchandise.
11. Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
A cancellation request received before fulfillment may be accommodated where operationally possible. Once an order has entered fulfillment or has been handed to a carrier, cancellation may no longer be possible, and the customer may instead need to follow the return procedure after delivery.
12. Returned-to-Sender Packages
If a package is returned because of an incorrect address, incomplete address, repeated delivery failure, refusal of delivery, or another circumstance attributable to the customer, contact us promptly.
We may require additional shipping charges before attempting another shipment, where permitted by applicable law and appropriate to the circumstances.
13. Florida Consumer Protection
Aura Stitch Co. intends to administer its refund and return practices consistently and transparently. Florida law addresses refund-policy disclosure by retail establishments in certain circumstances, and nothing in this policy is intended to waive a right or remedy that cannot lawfully be waived.
14. Policy Changes
We may revise this Return and Refund Policy from time to time to reflect operational changes, legal developments, or improvements to our customer-service procedures.
The version applicable to a purchase will generally be the version in effect when the order was placed, unless applicable law requires otherwise.
15. Contact Us
For return, refund, exchange, damage, or order questions:
RG PAINTING ENTERPRISE, LLC
111 Redonda Way
St. Augustine, FL 32092
United States
Contact: MARCUS BRAXTON PERVIS GILL
Email: [email protected]