Privacy policy
Aura Stitch Co., operated by RG PAINTING ENTERPRISE, LLC, respects the importance of personal information and recognizes that customers should understand what information may be collected, why it may be used, and how privacy choices can be exercised.
This Privacy Policy describes the information practices associated with the Aura Stitch Co. website and its ecommerce activities.
Business: RG PAINTING ENTERPRISE, LLC
Address: 111 Redonda Way, St. Augustine, FL 32092
Privacy Contact: [email protected]
1. Scope of This Policy
This Privacy Policy applies to personal information collected through the Aura Stitch Co. website, ecommerce transactions, customer-service communications, order-related activities, and other interactions in which this Privacy Policy is presented.
It is intended to provide a clear explanation of our information practices while preserving rights and obligations established by applicable federal and state law.
2. Information We May Collect
Depending on how you interact with our website, we may collect categories of information such as:
Contact Information
This may include:
- Name;
- Email address;
- Shipping address;
- Billing address;
- Contact information provided during customer support; and
- Other information voluntarily supplied to us.
Order Information
When you place an order, information associated with the transaction may include:
- Products purchased;
- Quantity;
- Order number;
- Order status;
- Shipping destination;
- Delivery information;
- Return or refund information; and
- Customer-service correspondence.
Payment-Related Information
Payment transactions may require payment-related information to be processed through applicable payment providers or financial institutions.
Where payment processing is handled by third parties, those providers may process payment information according to their own privacy policies, security practices, and legal obligations.
Aura Stitch Co. does not need to receive or retain every element of payment information involved in a transaction.
Technical Information
When you access an online store, technical information may be automatically generated, such as:
- IP address;
- Browser type;
- Device information;
- Operating-system information;
- General interaction information;
- Referring or exit pages;
- Approximate usage information; and
- Website performance information.
The actual information collected depends on the technologies used by the website and its service providers.
3. How We Use Personal Information
Personal information may be used for legitimate business purposes, including:
- Processing and fulfilling orders;
- Communicating about purchases;
- Providing customer support;
- Responding to questions and requests;
- Processing returns, refunds, or exchanges;
- Addressing delivery problems;
- Maintaining website functionality;
- Preventing fraud and abuse;
- Protecting website and transaction security;
- Improving website operations;
- Maintaining appropriate business records;
- Complying with legal obligations;
- Responding to lawful requests from government authorities; and
- Establishing, exercising, or defending legal claims.
Where required by applicable law, processing will be limited to appropriate purposes and applicable legal bases.
4. Data Minimization
Aura Stitch Co. seeks to avoid collecting personal information that is unnecessary for the relevant business purpose.
Where Florida privacy law applies to the business and processing activity, Florida's Digital Bill of Rights includes requirements concerning the collection of personal data that is adequate, relevant, and reasonably necessary for disclosed purposes, as well as reasonable security practices.
5. Cookies and Similar Technologies
The website may use cookies, pixels, local storage, analytics technologies, session technologies, or similar tools.
These technologies may assist with:
- Maintaining website functionality;
- Remembering certain preferences;
- Understanding website usage;
- Measuring performance;
- Supporting security; and
- Improving the customer experience.
The availability and operation of specific technologies may change over time.
You may be able to manage certain cookie or browser settings through your device or browser. Disabling certain technologies may affect website functionality.
6. Sharing Personal Information
We may disclose information to service providers or other parties when reasonably necessary to operate the business, including categories such as:
- Payment processors;
- Ecommerce and website service providers;
- Hosting providers;
- Shipping and logistics providers;
- Customer-service providers;
- Fraud-prevention and security providers;
- Analytics or technical service providers;
- Professional advisers; and
- Government authorities where legally required.
Service providers may receive only information reasonably necessary to perform the services for which they have been engaged, subject to their contractual or legal obligations.
7. Legal and Security Disclosures
Personal information may be disclosed where reasonably necessary to:
- Comply with law;
- Respond to a valid legal process;
- Protect the rights or property of Aura Stitch Co.;
- Protect customers or other individuals;
- Investigate suspected fraud;
- Detect security incidents;
- Prevent unlawful conduct; or
- Establish, exercise, or defend legal claims.
Florida law separately establishes security and breach-related requirements concerning certain personal information held by covered entities.
8. Florida Privacy Rights — Where Applicable
Florida's Digital Bill of Rights applies only when its statutory applicability requirements are satisfied and contains exemptions.
Where those provisions apply to Aura Stitch Co. and a particular consumer, applicable rights may include rights to:
- Confirm whether personal data is being processed;
- Access personal data;
- Correct certain inaccuracies;
- Delete personal data;
- Obtain a portable copy of certain personal data;
- Opt out of targeted advertising;
- Opt out of the sale of personal data;
- Opt out of certain profiling; and
- Exercise other rights provided by applicable law.
These rights are subject to applicable statutory exceptions, authentication requirements, and other limitations established by law.
9. How to Submit a Privacy Request
Privacy requests may be submitted by email to:
Please identify the nature of your request and provide enough information for us to reasonably authenticate the request.
We may request additional information when necessary to protect against fraudulent or unauthorized requests.
Where Florida's Digital Bill of Rights applies, statutory response periods may apply. The statute generally provides for a response within 45 days, with a possible additional 15-day extension when reasonably necessary and properly communicated.
10. Appeals
Where a privacy request is subject to a statutory appeal right, Aura Stitch Co. will provide an appropriate appeal process consistent with applicable law.
Florida law provides for an appeal process concerning certain denied consumer privacy requests and establishes a response period for appeals.
11. Marketing Communications
If we send promotional communications where permitted by law, you may request to stop receiving them by using an available unsubscribe mechanism or contacting us.
Stopping marketing communications does not necessarily stop transactional communications, such as order confirmations, shipping notices, refund notices, security messages, or customer-service correspondence.
12. Data Retention
Personal information may be retained for as long as reasonably necessary for:
- Completing transactions;
- Providing customer support;
- Handling returns and refunds;
- Maintaining business records;
- Resolving disputes;
- Preventing fraud;
- Maintaining security;
- Complying with legal requirements; or
- Establishing, exercising, or defending legal claims.
Retention periods may vary depending on the type and purpose of the information.
13. Data Security
We seek to use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information handled.
No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.
Florida's statutory framework recognizes reasonable security obligations and separately addresses certain security breaches involving personal information.
14. Children's Privacy
Our services are intended for general consumers and are not knowingly designed to solicit personal information from children in violation of applicable law.
If we learn that information was collected from a child in circumstances where applicable law requires parental consent or deletion, we will take appropriate steps consistent with the law.
15. Third-Party Websites and Services
The website may interact with or provide access to third-party services, platforms, payment providers, shipping systems, analytics services, or external websites.
Those third parties may maintain their own privacy policies. Aura Stitch Co. does not control the privacy practices of independent third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, business practices, or legal requirements change.
Where Florida's Digital Bill of Rights applies, applicable law requires a reasonably accessible and clear privacy notice and includes annual updating requirements.
The revised policy will become effective when posted unless another effective date is stated.
17. Contact
Privacy questions and requests may be directed to:
RG PAINTING ENTERPRISE, LLC
111 Redonda Way
St. Augustine, FL 32092
United States
Contact: MARCUS BRAXTON PERVIS GILL
Email: [email protected]